Shipping policy

Shipping policy

Seller
Petee Pet Shop is operated by Mael Rouault, entrepreneur individuel, registered commercial name PETEEPET. Customer service: petee.contact@flowctory.com.

Where we ship
Petee Pet Shop accepts an order only when every item has a current approved supplier route to the delivery country. A country shown in the site selector is not a promise that every product can ship there. Checkout fails closed when route, inventory, delivery, tax, or landed-cost evidence is missing, expired, or below PETEE's safety and margin rules.

Initial United States service
The initial market is the United States. Approved launch products use free tracked shipping with a checkout estimate of 5–15 business days. A product page may show a narrower evidence-backed estimate for its exact route. Estimates are targets, not guaranteed dates. Before payment, checkout rechecks the exact SKU, destination, supplier route, landed cost, and approved selling-price floor.

Prices, currency, taxes, and border charges
Orders are charged in US dollars (USD). The checkout total shows the product price, shipping charge, and taxes that PETEE is required to collect. PETEE does not promise that customs or import charges are impossible. A cross-border route must quote or safely account for required taxes and duties; otherwise checkout remains unavailable. If a carrier or authority unexpectedly requests payment, contact petee.contact@flowctory.com before paying when practical so we can review it.

Processing and address accuracy
Supplier processing begins only after payment authorization, fraud review, and a fresh route check. Automated capture and supplier spend remain disabled until PETEE's launch controls are proven. Provide a complete deliverable address and telephone number. Contact us immediately for a correction or cancellation request. We can change an address only before supplier processing makes that impossible.

Tracking and split parcels
Tracking is sent after a valid carrier number is available. A label or electronic notice alone is not represented as carrier pickup. Items may ship separately when approved routes or warehouses differ; separate parcels can have separate tracking numbers.

Delays, loss, and delivery issues
Petee Pet Shop remains responsible for customer service and supplier coordination. Contact PETEE, not the dropshipping supplier. If a shipment will miss its stated period, we will provide the revised date and the cancellation or refund choice required by applicable law. For stalled, lost, damaged, or disputed delivery, email the order number to petee.contact@flowctory.com. Supplier or carrier reimbursement is an internal matter and never limits the customer's remedy against PETEE.

Unsupported destinations
The Philippines, Europe, and other destinations are not active launch markets and may be added only after their legal, tax, product, price, and supplier-route gates pass. “Worldwide” is never used as an unconditional delivery promise.