Refund policy

Returns, refunds, and cancellations

Contact
Email petee.contact@flowctory.com before sending any item. Include the order number, the issue, and proportionate supporting information. Petee Pet Shop, operated by Mael Rouault EI / PETEEPET, remains your seller and point of contact; supplier reimbursement never delays or limits a customer remedy.

Wrong, damaged, defective, or misdescribed goods
Contact us promptly. Depending on the applicable law and circumstances, we will provide repair, replacement, price reduction, refund, or another required remedy. Petee Pet Shop pays or reimburses reasonable return costs when the item is verified as wrong, damaged, defective, counterfeit, or materially misdescribed.

Fourteen-day change-of-mind return
Unless stronger local law applies, you may request a return within 14 days after delivery. For eligible EU consumers, the statutory withdrawal period is 14 days after receipt. You may notify us by any unambiguous statement or by writing: “I notify PETEEPET that I withdraw from order [number], ordered on [date] and received on [date], name, address, date.” Send the item within 14 days after notifying us.

You may inspect the item as you would in a shop. You are responsible only for diminished value caused by handling beyond what is necessary to establish its nature, characteristics, and functioning. Return the item complete with supplied accessories where reasonably possible. For an approved change-of-mind return, the customer pays the disclosed tracked return cost unless mandatory law requires otherwise. There is no restocking fee.

Return destination
Do not return goods to the registered address, the sender shown on the parcel, a carrier, CJ, or another supplier. Wait for PETEE's order-specific written authorization and destination. Because PETEE uses dropshipping and does not hold stock, an authorized supplier return address can differ by item and order. We may approve a refund, partial refund, repair, or replacement without a physical return when appropriate.

Refund timing
Approved refunds are issued to the original payment method. For an EU withdrawal, we refund amounts required by law, including standard outbound delivery where applicable, within 14 days after notice; we may withhold reimbursement until the goods are received or you provide evidence of sending them back, whichever occurs first. Extra cost chosen for expedited delivery is not refundable beyond the standard-delivery amount. Banks and payment providers can take additional time to post a completed refund.

Cancellations
Contact us immediately to request a cancellation. We cancel and refund when processing can still be stopped. After supplier processing or dispatch begins, the applicable withdrawal, return, and statutory-remedy rules apply.

Exceptions
Any lawful exception, including an unsealed hygiene-sensitive item, will be clearly identified before purchase. No food, subscription, or personalized product is included in the initial catalog. An exception never removes statutory rights for defective or nonconforming goods.

Legal guarantees
Nothing in this policy excludes rights that cannot legally be waived. French and eligible EU consumers retain the statutory legal guarantees, including the legal guarantee of conformity. Other customers retain the mandatory remedies of the law applicable to their purchase.